30-day return policy and 90-day exchange
Return deadline exceeded?
Is your order more than 30 days old ? Then your return deadline has passed. We can instead offer a free exchange for other items via our exchange portal.
Return
If the size doesn't fit your pillow or we sent the wrong size, please write to us at info@cillouettes.com or click here and we will find a new size for you.
100% REFUND GUARANTEE
Process 👇
1. You send your goods back to us with a packaging label
2. You will receive an email about a 100% refund when we receive them.
3. You receive all your money in your account (Takes up to 5 business days)
Gifts in connection with purchase:
Have you received a gift in connection with a campaign on the website? If you return your order, you must send the gift with the return. If the gift is not sent with the return, the value of the gift will be deducted from the return. NOTE: If you only return parts of your order, you can keep the gift if the total order value is above the campaign limit after returning some of the products.
NOTE: 30-day return policy . Have you exceeded the deadline? We will exchange for other items, colors or gift cards for free. See the link here. Exchange portal .
EASY RETURNS
You are liable for any diminished value of the goods caused by handling other than what is necessary to establish the nature, properties and function of the goods. This means that you must try the goods in the same way as if you were shopping in a physical store.
If the item has been tested beyond what is described above, it is considered used and of diminished value. This means that if you cancel the purchase, you will receive a smaller part or none of the purchase amount back. It is up to Cillouettes.dk to assess the condition of the item.