Extended return policy until January 31, 2026.. 90 days free exchange

Extended return policy until January 31, 2026.

You can safely shop for Christmas gifts at Cillouettes. We are extending your return right until January 31, 2026. We can also offer free exchanges for other items via our exchange portal.

Return

Does the size not fit your pillow or did we send the wrong size? Write to us at info@cillouettes.com or click here, and we will find a new size for you.

Gifts in connection with purchase:

Have you received a gift in connection with a campaign on the website? If you return your order, you must send the gift back with the return. If the gift is not sent back, the value of the gift will be deducted from the return. NOTE: If you only return parts of your order, you can keep the gift if the total order value is above the campaign limit after returning some of the products.

NOTE: 14 days return policy. Have you missed the deadline? We offer free exchanges for other products, colors, or gift cards. See the link here. Exchange portal.

EASY RETURN

You can print a return label via this link Return portal with shipping label

You will lose your right of withdrawal if you open and use your product or break the seal, as the product can no longer be returned for health and hygiene reasons.

Please note that to qualify for a full refund, the products must be in unused condition.

Shipping 39 DKK or free for purchases over 499 DKK.

We ship from the warehouse in Copenhagen (1-2 business days).

Livechat or 24-hour email support

We are always available for support.

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