14-day return policy and 90-day free exchange
Return deadline exceeded?
Is your order more than 14 days old ? Then your return deadline has passed. We can instead offer a free exchange for other items via our exchange portal.
Return
If the size doesn't fit your pillow or we sent the wrong size, please write to us at info@cillouettes.com or click here and we will find a new size for you.
100% REFUND GUARANTEE
Process 👇
1. You send your goods back to us with a packaging label
2. You will receive an email about a 100% refund when we receive them.
3. You receive all your money in your account (Takes up to 5 business days)
Gifts in connection with purchase:
Have you received a gift in connection with a campaign on the website? If you return your order, you must send the gift with the return. If the gift is not sent with the return, the value of the gift will be deducted from the return. NOTE: If you only return parts of your order, you can keep the gift if the total order value is above the campaign limit after returning some of the products.
NOTE: 14 -day return policy . Have you exceeded the deadline? We will exchange for other products, colors or gift cards free of charge. See the link here. Exchange portal .