Our normal return period is 30 days. However, from November 5, 2024 onwards, we have extended it to allow you to return your order until January 31, 2025. So you can still buy gifts.

Terms and Conditions for Cillouettes.com

CVR: 42281743
Haugstrupvej 4
7173 Vonge

Payment

ApS accepts online payments with; Dankort, Visa/Dankort, Visa, Mastercard, Mobilepay Online, Visa Electron.

Payment will only be debited from your account when the physical item is shipped or the virtual product is created unless otherwise agreed or stated in your order.

When paying with Visa Electron and Mastercard Debit, which are debit cards, the payment will be reserved in your account in accordance with the terms of your card until we withdraw or decline the payment.

All amounts on the website include VAT.
The website uses the following currencies for pricing:
Denmark - Kroner (DKK)

Cillouettes ApS uses a secure payment server that encrypts all information with SSL protocol, which means your data is secure and cannot be read by outsiders.

You can pay with Anyday at Cillouettes

If you have an account with Anyday, you can now use their installment payment solution in our checkout.

With Anyday you get the option to split a payment into smaller chunks and pay over four months. Zero interest, zero fees, as long as you pay on time.

Anyday requires that you pay a minimum of 25% of your order total at checkout, but whether you pay more is entirely up to you.

You must shop for at least DKK 300 to be able to pay with Anyday.

Gift cards cannot be paid with Anyday. Read more about Anyday on their website.

Here you can learn more about their terms and conditions or find 4 good reasons to shop with Anyday.

Delivery

The delivery time for your order is 1-3 business days.

Delivery area: We only deliver goods within Denmark.

Cillouettes ApS ships goods with the following: GLS - Private, GLS - Parcelshop

The freight is calculated based on weight.

You will be able to choose between having the package sent "without distribution" or "with distribution".

You will always receive a track and trace number so you can follow your package from our warehouse to your home.

Right of withdrawal

There is a 30-day full right of withdrawal on goods purchased on the website unless otherwise agreed or stated in your order.

The 30 day period starts on the day the order is delivered.

You will be responsible for any return costs.

Requests for cancellation must be notified to us no later than 30 days after delivery and must reach us no later than 10 days after we are informed of your use of the right of cancellation.

Requests to exercise the right of withdrawal must be sent by email to info@cillouettes.com , to which the standard withdrawal form must be completed and sent (see the form at the bottom of the terms and conditions).

Problems with the goods upon receipt or missing goods

You are responsible for checking that the goods you receive are correct in relation to your order immediately upon receipt of your package. If there are any errors or missing items, you must notify us via info@cillouettes.com immediately upon receipt of the package.

Condition of the item upon return

You are liable for any diminished value of the goods caused by handling other than what is necessary to establish the nature, properties and function of the goods. This means that you must try the goods in the same way as if you were shopping in a physical store.

If the item has been tested beyond what is described above, it is considered used and of diminished value. This means that if you cancel the purchase, you will receive a smaller part or none of the purchase amount back. It is up to Cillouettes ApS to assess the condition of the item.

Right of complaint

There is a 2-year warranty on products according to the Danish Sales Act. The warranty applies to all defects in software, materials and manufacturing.

Complaints regarding defects and deficiencies must be notified to Cillouettes ApS within a reasonable time after receipt of the goods. A maximum of two months is considered a reasonable time, unless otherwise agreed. We will refund reasonable shipping costs.

The complaint is void in the event of incorrect or unusual operation of the product.

Cillouettes ApS covers the return costs to a reasonable extent.

When returning, please contact the company:

Cillouettes ApS
Haugstrupvej 4
7173

Complaints are received not if these are sent on delivery.

Customer & Privacy Policy

We do not resell personal information or pass on your personal information to others, it is only registered in our customer database. You can have your information deleted at any time.

In order for you to enter into an agreement with Cillouettes ApS , we need the following information:
Name
Address
. Telephone number
. Email address

We register your personal information for the purpose of being able to deliver the goods to you.

The personal data is registered with Cillouettes ApS and stored for up to five years, after which the information is deleted.

When personal data is collected via our website, we ensure that it always happens with your express consent, so that you are informed about exactly what information is collected and why.

The director and employees of Cillouettes ApS have access to the information registered about you.

The data controller at Cillouettes ApS is: Kristian Poulsen

We do not store or transmit customer information encrypted.

As a registered user of Cillouettes ApS, you always have the right to object to the registration. You also have the right to access the information that is registered about you. You have these rights according to the Personal Data Act and inquiries in this regard should be directed to cillouettes.store@gmail.com .

Cookies
Cookies are used on www.cillouettes.com for the purpose of optimizing the website and its functionality, and thus making the visit as easy as possible for you.

You can delete cookies from your computer at any time, see the instructions at Webshop Cookies and Privacy Policy .

Log statistics
We use log statistics on www.cillouettes.com, which means that a statistics system collects information that can provide a statistical picture of how many visitors we have, where they come from and where on the website they leave, etc.

The log statistics are only used for the purpose of optimizing Cillouettes ApS 's website.

Consumer protection

Read more about your protection as a consumer when purchasing via a PensoPay payment solution:
https://pensopay.com/more/consumer protection/

Complaints options

When making a complaint, our email address must be stated: info@cillouettes.com and the website where you purchased the item.
A complaint about a product or service can be submitted to the Center for Complaints Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg.
You can complain to the Center for Complaints Resolution via the Complaints Portal for the House of Appeals. (Link) .
For EU citizens outside the EU, complaints must be submitted via the EU Commission's online complaint platform.
ec.europa.eu

Standard cancellation form