EXTENDED RETURN RIGHT FROM NOVEMBER 5, 2024 AND ONWARDS
RETURN RIGHT UNTIL JANUARY 10, 2025
Our normal return period is 30 days. However, from November 5, 2024 onwards, we have extended it so that you can return your order until January 10, 2025. So you can still buy gifts.
Delivery & Exchange
Delivery & Returns
If you order before 2 p.m., we will endeavor to have your order shipped the same day. Orders placed after 14.00 will be sent the following day. You will receive your order within 1-2 business days.
FREE EXCHANGE (1st time per order):
EXCHANGE PORTAL HERE
If you want to exchange a style from your order, simply return the original item, write that you want an exchange, and we will send you the correct size. If you are concerned that the item is not available while we are processing your returned item, we recommend placing the new order immediately as our stock is limited (we will probably refund the shipping for the new shipment here)
When exchanging, use this portal to get a free shipping label:
If you send back with the above label and want the money refunded, you will be charged DKK 40, as this only applies to exchanges.
I want to exchange for something more expensive than what I'm sending back?
We will send you an invoice with a payment link where you can pay with Visa card, Mastercard, Mobilepay, Apple Pay and Paypal.
Is the product I want to exchange for cheaper than the product I have sent back?
We refund the difference completely automatically to the card associated with your order from when you ordered.
I have used an exchange label, but what I have received do I want the money back?
Since we have offered a free exchange in the first place, and paid for a return shipment, as well as a new shipment - your goods cannot be returned after that. You therefore automatically cancel your right of return when you wish to make an exchange.
I have used an exchange label but I want to exchange again?
Unfortunately, we can only offer a full free exchange the first time you wish to make an exchange. You are otherwise very welcome to send your item back to us yourself.