Frequently asked questions

Questions about silk

Is Cillouettes a Danish webshop?

Cillouettes is 100% Danish. We have a Danish CVR number (DK43829459), a Danish address, and all our products are shipped from our warehouse in Copenhagen.

How do I wash silk? 

You can read about our washing instructions here.

Does the pillowcase fit my 60x63 cm pillow? 

We know it sounds crazy. But a 51x66 cm pillowcase fits perfectly on a 60x63 pillow.

To get a firm and stretched silk pillowcase, it must fit tightly around the pillow so the surface is completely "smooth." This ensures that your hair and skin get the optimal conditions and are not damaged by "wrinkles" in a pillowcase that is too large.  

If you don't think our pillowcase fits your 60x63 pillow - we will send you a return label completely free and refund the entire amount. 

Do you sell "genuine" silk?

We exclusively sell genuine mulberry silk. Some sellers try to call satin, cotton, and bamboo "silky soft," but instead sell a cheap alternative textile product. Our silk is at least 19 momme, which guarantees that the silk is of the highest quality. 

Can I mix two different colors in your "2-pack"

Yes, you can. Write it as a note in your order or send us an email at info@cillouettes.com

 

General FAQ about the webshop

When will I receive my refund?

Your refund will be transferred after we have received your return package. The amount from your order will be in your bank account 2-8 banking days after we receive the package.

How do I exchange my item?

You can use our exchange portal.

When will I receive my order?

Denmark: 1-3 business days.

When do you charge the money?

For regular purchases, we only charge your money when your order is shipped. For pre-orders, we will charge the money 1 week before shipping.

Can I cancel my order?

Yes - contact us here: info@cillouettes.com.

What should I do if my product arrives damaged?

Contact us here: info@cillouettes.com.

Has your question not been answered?

Contact us at: info@cillouettes.com.